About Me
I'm a product and design leader with 15 years of experience helping organizations build better digital products. My work spans agentic AI platforms, consumer mobile apps, B2B ecommerce, and healthcare and pharmaceutical digital experiences. I've led large cross-functional teams, owned multi-year product roadmaps, and worked closely with executives and boards to connect digital work to business outcomes. I believe AI can do a lot, but knowing whether what it produces is actually good still requires human judgment that comes from years of practice and a genuine understanding of how people think and behave. That's the lens I bring to all my work.
Recent Work - Summary
Agentic AI Customer Support Platform Rocket Mortgage (formerly Mr. Cooper) · 2024–2026
Product design for an enterprise agentic AI platform built to replace fragmented legacy tools with a single intelligent system. The platform served three distinct audiences: frontline customer support agents using dynamic, AI-orchestrated workflows and real-time customer insights during live borrower calls; managers and operations leaders who could train new agents faster and scale their teams quickly; and quality analysts and business leaders who accessed deep call data and performance insights to drive decisions. I owned the experience vision, design system, and end-to-end product design from early discovery through pilot delivery.
Industry Leader in Professional Staffing Bottle Rocket / Robert Half Talent Solutions · 2021–2024
Multi-year product engagement leading an 18-person cross-functional team through the design and delivery of a native iOS and Android mobile app serving job seekers across the US and Canada, with bilingual support for English and Canadian French. Four annual releases over three years earned a 4.8 App Store rating across 50,000+ reviews and six Golden Stevie Awards. I owned the product vision, roadmap, stakeholder relationships, design system, and team leadership throughout the engagement.
Global Leader in Contractor Information Management Bottle Rocket / ISN · 2022–2024
Product and experience strategy for a global leader in contractor information management, leading an eight-week discovery effort and end-to-end design of a native mobile app giving industrial workers direct digital access to their worksite credentials, training records, and compliance documentation for the first time. The engagement required navigating complex legacy systems, multi-stakeholder alignment across a large organization undergoing digital transformation, and designing for users with varying levels of technology proficiency. Earned a Golden Stevie Award in the product's first year.
International Leader in Cardiac Health Advocacy Right Arrow / Heart Rhythm Society · 2019–2021
Product strategy and experience design for the Heart Rhythm Society, a medical nonprofit focused on cardiac health advocacy. Led vendor selection, facilitated multi-stakeholder discovery with the client and major pharmaceutical partners, and owned the product roadmap for a clinical resources platform serving healthcare systems implementing quality improvement programs.
National B2B Pet Supply Distributor Bottle Rocket / Animal Supply Co. · 2016–2020
Digital product vision and experience design for Animal Supply Co., architecting a B2B ecommerce platform and native mobile apps that helped independent pet retailers transition from phone and fax ordering to a modern digital experience. The engagement spanned web, iOS, and Android, included a digital buying show experience, and required close partnership with the OroCommerce platform team to build capabilities that didn't yet exist. Adoption rates outpaced even the most optimistic projections. I partnered with executive stakeholders to communicate portfolio impact to board members and investors.